Privacy Policy

Effective Date: January 1st, 2025

At Tripian, we take your privacy seriously. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to protect it. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of data when you use our services:

  • Personal Identification Information: Name, email address, mailing address, phone number, payment details.
  • Account Information: Username, password, preferences, and other information related to your account.
  • Payment Information: Credit card details, billing address, and payment history.
  • Technical Data: IP address, browser type, device information, operating system, and usage data.
  • Usage Data: Pages visited, time spent on the site, click patterns, and interactions with features.
  • Location Data: Approximate location derived from IP address or GPS.

How We Collect Information:

  • Through user input in forms (e.g., registration, subscription).
  • Automatically via cookies, web beacons, and similar tracking technologies.

2. How We Use Your Data

We use your data for the following purposes:

  • Service Provision: To provide, personalize, and improve our services, including processing payments and managing your account.
  • Communication: To send you transactional updates, marketing emails (if subscribed), and respond to your inquiries.
  • Analytics and Research: To analyze usage patterns, improve website functionality, and optimize user experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Share Your Data

We may share your personal data with the following categories of third parties:

  • Service Providers: Third-party vendors who assist us in processing payments, hosting services, email communications, analytics, etc.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
  • Legal Compliance: If required by law, or in response to valid legal requests (e.g., court order), we may disclose your information.

We ensure that any third-party partners we work with comply with appropriate data protection regulations.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us analyze website traffic, personalize content, and deliver targeted advertisements. You can manage or disable cookies through your browser settings, but please note that some features of our services may not function properly without cookies.

For more information, please refer to our Cookie Policy.

5. Data Security

We implement robust security measures to protect your personal data, including:

  • Encryption: SSL/TLS encryption to protect data during transmission.
  • Access Controls: Restricted access to personal data only for authorized personnel.
  • Regular Audits: Conducting security audits to ensure system integrity and data protection.

While we take reasonable steps to protect your information, please note that no method of electronic storage or transmission is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the length of our relationship with you, legal obligations, and business needs. When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request corrections or updates to inaccurate or incomplete data.
  • Deletion: You may request the deletion of your data, subject to certain exceptions.
  • Objection: You have the right to object to certain types of processing, such as marketing communications.
  • Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at info@tripian.com. We will respond to your request in accordance with applicable laws.

8. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: If you provide us with your consent (e.g., for marketing communications), we process your data based on this consent.
  • Contract Necessity: To provide you with the services you request (e.g., processing payments, providing access to your account).
  • Legal Obligation: We may process your data to comply with legal obligations, such as tax laws.
  • Legitimate Interests: To protect our legitimate interests, such as maintaining website security and improving services.

9. Data Transfers

If you are located outside of the country where our servers are located, please note that your personal data may be transferred to and processed in different countries, including those outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data, such as the use of Standard Contractual Clauses or Privacy Shield certification.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@tripian.com to request deletion.

11. Third-Party Sites and Integrations

Our services may contain links to third-party websites or integrate with third-party platforms (e.g., social networks). We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Public Profiles and User-Generated Content

Some features of our services may allow you to create a public profile or post content that can be viewed by others. Please be aware that any information you choose to make public may be accessible to other users and the general public. You can manage your profile visibility and content through your account settings.

13. Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the “Effective Date” at the top of this policy and may also send you a notification via email or through our services. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Additional Legal Disclosures

Depending on your location, you may have additional rights under local laws such as the California Consumer Privacy Act (CCPA) or Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). If you are a resident of such jurisdictions, please contact us to learn more about your specific rights.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tripian, Inc.
5000 Yonge St, Suite 1901
Toronto, ON M2N 7E9
Canada
Email: info@tripian.com

Last Revised: May 12, 2025

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